Privacy Policy

1. Identity of the controller

The controller responsible for the processing of your personal data is MACTEC, a company incorporated in Chile, with registered office in Santiago, Chile. For any inquiries related to this Policy or to the processing of your data, you may contact us at contacto@mactec.cl.

2. Information we collect

We only collect the information necessary to provide our services, respond to your requests and improve your experience on our site. The categories of data we may collect include:

• Identification and contact data: name, email, phone number and company you work for, when you complete our contact forms or schedule meetings.
• Information about your company or project: description of the business challenge, industry sector and any other information you voluntarily decide to share in the message field.
• Browsing data: IP address, browser type, operating system, pages visited, time spent and source of the visit, collected through cookies and similar technologies.
• Communication data: content of the emails, calls or meetings we hold with you within the framework of a commercial or prospecting relationship.

3. Purposes of processing

We process your personal data for the following purposes:

• To attend to inquiries, quotation requests and meeting scheduling.
• To provide, maintain and improve the contracted services.
• To send informational or commercial communications related to our services, provided there is a legal basis or your prior consent.
• To analyze the use of the website for statistical purposes and the continuous improvement of the user experience.
• To comply with applicable legal, accounting, tax and regulatory obligations.

4. Legal basis for processing

The processing of your personal data is based on your express consent when completing our forms, on the performance of a contract or pre-contractual relationship, on compliance with legal obligations or on Mactec's legitimate interest for commercial management and site security, in accordance with Law No. 19.628.

5. Sharing information with third parties

Mactec does not sell, rent or commercialize your personal data. We may share information with third parties only in the following cases:

• Technology service providers that assist us in the operation of the site, hosting, analytics, email and CRM management, which are contractually obliged to maintain confidentiality.
• Competent authorities when required by law, judicial order or administrative proceeding.
• Third parties involved in any corporate reorganization, merger or acquisition, always preserving the protection standards described herein.

6. International transfers

Some of our service providers may be located outside of Chile, including the United States and countries of the European Union. In those cases, we adopt reasonable contractual and technical measures to ensure that your data maintains a level of protection equivalent to that required by Chilean legislation.

7. Data retention

We retain your personal data for the time necessary to fulfill the purposes described in this Policy, as well as to attend to any claims and to comply with applicable legal obligations. When the data is no longer necessary, we will proceed with its secure deletion or anonymization.

8. Data subject rights

Pursuant to Law No. 19.628, you have the following rights regarding your personal data, known as ARCO rights:

• Access: to know what data about you we process and for what purpose.
• Rectification: to request the correction of inaccurate or incomplete data.
• Cancellation or deletion: to require the deletion of your data when it is unnecessary or unlawfully processed.
• Objection: to object to the processing of your data for commercial or advertising purposes.
• Portability and revocation of previously granted consent, where applicable.

To exercise these rights you may write to us at contacto@mactec.cl indicating your name, the right you wish to exercise and a means of contact. We will respond to your request within the applicable legal terms.

9. Cookies and similar technologies

Our site uses first-party and third-party cookies for technical, analytical and audience measurement purposes, including tools such as Google Analytics and Google Tag Manager. You may configure your browser to accept or reject cookies; however, disabling cookies may limit some functionalities of the site.

10. Information security

We implement reasonable technical and organizational measures to protect your personal data against unauthorized access, loss, alteration or undue disclosure. These measures include encryption in transit, access control, auditing and internal information security policies.

11. Minors

Our services are directed at companies and professionals. We do not knowingly collect personal data of minors under 14 years of age. If we detect that we have received information from a minor without the consent of the person exercising parental authority, we will proceed to delete it from our records.

12. Changes to this Policy

We may update this Privacy Policy to reflect legal, technical or service-delivery changes. We will publish the current version on this same page, indicating the date of the last update. We recommend that you review it periodically.

13. Contact

If you have questions, comments or wish to exercise your rights regarding your personal data, you may write to us at contacto@mactec.cl. We will respond to your request within the time frames established by applicable Chilean regulations.